Legal · Updated August 10, 2026
Refund Policy
This policy covers payment refunds for WAN3 subscriptions and one-time credit purchases. A terminal generation failure uses a separate automatic credit-refund path and does not require a payment refund request.
01
7-day request window
Eligible purchases may be requested for refund within 7 days of purchase. Contact support@wan3.net with the account email and order reference. Approval can depend on purchase type, prior refunds, credit use and payment status.
02
Discounted annual subscriptions
Discounted annual subscriptions are not eligible for self-service refund, including within seven days. Contact support if exceptional circumstances apply. Canceling renewal does not by itself refund a completed charge.
03
Processor fees and credited value
Approved refunds below $100 are configured without a processing deduction. Approved refunds of $100 or more deduct 3% for processing costs. Refunded purchases may revoke unused or proportionate credits and adjust future subscription releases.
04
Failed generations return task credits
When a charged Wan task reaches a terminal provider or settlement failure, WAN3's idempotent task-refund flow restores the task charge once. This is an account-credit correction, not a reversal of the original Stripe purchase.
05
Payment disputes and legal rights
Purchases made with a promotion or coupon and subscription-renewal charges are not eligible under the self-service refund check. Fraud, chargebacks, policy abuse and requests outside the stated conditions may require separate review. Nothing in this policy limits non-waivable consumer rights under applicable law.