Legal · Effective August 27, 2026
Refund Policy
This policy covers payment refunds for WAN3 subscriptions and one-time credit purchases. If a generation fails, its credits are returned automatically; you do not need to request a payment refund.
Eligibility within 7 days
An initial monthly subscription, an annual subscription purchased at full price, or a one-time credit pack may be eligible when requested within 7 days of payment and the account still has enough unused, recoverable credits from that purchase. We review the payment, remaining credits and previous refunds before approving a request.
Purchases not covered by self-service refund
Discounted annual subscriptions, purchases made with a promotion or coupon, subscription renewals, requests outside the window, orders without a settled payment record, and purchases whose credits can no longer be recovered are not eligible through the standard refund check. Contact support if exceptional circumstances or mandatory local rights apply.
Cancellation is separate from a refund
Canceling a subscription prevents a future renewal but does not reverse a completed payment or automatically refund unused time. Unless a refund is approved, subscription access and applicable benefits continue through the paid term. A downgrade normally applies to the next term.
Refund amount, original payment method and credits
Approved refunds below US$100 are currently returned without a processing deduction. Approved refunds of US$100 or more deduct 3% for unrecoverable processing costs where law permits. Refunds are normally sent to the original payment method. Refunded purchases revoke the corresponding unused or recoverable credits and may end the subscription or adjust future credit releases.
Failed generations return task credits
If a paid generation fails, the credits used for that generation are returned to your WAN3 balance. This does not refund the money paid for your subscription or credit pack.
How to request review
Email support@wan3.net from the account email and include the order or invoice reference, purchase date and a short reason. Do not send card numbers or passwords. We may request account verification or task details, will communicate the decision by email, and will process an approved refund through the available payment channel.
Chargebacks, abuse and mandatory rights
Fraud, duplicate refund attempts, chargebacks and policy abuse may suspend the standard review while the payment dispute is investigated. Nothing in this policy limits non-waivable consumer cancellation, withdrawal or refund rights under applicable law; where mandatory law provides greater protection, that law controls.